Department: Network Group
Location: Lagos
Job Description:
Hands-on resolution of subscriber problems on the IN, Prepaid, and VAS Nodes or platforms
Keep systems logs and perform back-ups.
Verify systems problems and provide Front Office support to Customer Relations, System Planning, IS and Third Party Customers
Detect, Analyze and isolate Faults on all IN, Prepaid, and VAS Nodes or platforms
Initiate preventive and corrective action to systems support nodes.
Manage status and performance of the intelligent network elements.
Perform daily maintenance on the IN Nodes/ Prepaid/ VAS nodes Prepare reports on such faults and communicate resolution to appropriate units.
Escalate unresolved faults/problems to appropriate unit as necessary.
Manage the technical help line for the NSMC
Escalate other faults to appropriate units and follow up to ensure timely and proper resolution.
Investigate and resolve all Roaming Customer problems, Charging and Customer queries
Compile/distribute reports/information on a daily/weekly/monthly basis to NWG management
Job Conditions: Normal MTNN working conditions. Shift based work (24/7/365)
Reporting To: NSMC Coordinator
Required Skills:
4 years work experience comprising:
2-3 years experience in ICT environment, preferably in a telecommunications company.
Experience working with UNIX, Solaris and Oracle
Employment Status : Permanent
Qualification:
First degree in a numerate discipline preferably engineering or computer science Solaris & Oracle added advantage UNIX certification.
This vacancy expires on 12/2/2010
To apply click below
http://careers.mtnonline.com/vacancies.asp?deptid=9&id=1534
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